What if I have questions about the various spa services?
Feel free to ask the spa’s front desk personnel or your therapist for more information about any spa services we offer.
What if I have special health considerations?
Prior to your session, we will ask you to fill out a health questionnaire so that we are aware of any health condition that may be adversely affected by your spa service. If you have any concerns at all, please let us know. If at any time during your massage you experience discomfort, please alert your therapist immediately.
I think I am coming down with a cold. Will a spa treatment make me feel better?
For the health and safety of both yourself and your therapist we advise that you refrain from booking spa treatments if you feel you are getting sick. Facials and massage can spread an illness through the lymphatic system and make you feel worse rather that getting better. For your health, we reserve the right to reschedule a treatment based on your symptoms.
When should I arrive?
Please arrive a minimum of 15 minutes prior to your appointment to allow time to fill out the health questionnaire, change into the robe and sandals provided and relax in the our steam room and tranquility lounge. If you wish to relax in the our steam room and tranquility lounge prior to your treatment please note that you may check in earlier and are always welcome to stay after you treatment is finished.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. All of our therapists are trained to drape sheets discreetly over any area of the body not involved in the treatment and to protect your privacy at all times. Before and after your treatment, the therapist will leave the room while you robe and disrobe.
What about my comfort?
This is your time, so feel free to discuss anything that affects your enjoyment of the session, whether it’s the room temperature, the volume of the music, or if you need a pillow or bolster. Please turn off your cell phone or other mobile devices while in our facility.
What about my jewelry and valuables?
Please don’t wear expensive jewelry or bring other valuables to your spa session. You will be provided a locker to put items into but the spa is not responsible for lost or stolen items.
Should I shave before a treatment?
Shaving is not recommended immediately prior to your spa treatment. For men who are planning to receive a facial treatment, if you shave, be sure to do so at least eight (8) hours prior to your scheduled appointment.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.
What is the cancellation policy?
We request a 24 hour cancellation window for all appointments. Please let us know 24 hours in advance should you need to cancel or make changes to your appointment. This also applies for same day bookings. In the event a 24 hour cancellation is not given 50% of the service will be charged to your room or credit card on file. We do require a credit card to hold all reservations.
What about gratuities?
We recommend an 20% gratuity on all services. Gratuities are a matter of personal discretion.
What about payment for Spa services?
We accept all major credit cards, cash, checks and traveler’s checks. If you are a guest at Grand Timber Lodge you may also charge them to your room.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify us if you are pregnant when you make your appointment so that we can offer guidance. We do recommend that you are out of your first trimester if you are going to get any massage treatment.
Are gift certificates available from the spa?
Absolutely. You may purchase spa gift certificates for a specific dollar amount or for particular services. The spa gift certificates can be used towards services or towards purchases in our Spa Boutique.
Can I purchase a day pass to use the amenities at Refresh and at Grand Timber Lodge?
Unfortunately, Refresh does not offer day passes to non-resort guests to use our onsite amenities. To gain access to these amenities one must be a guest at Grand Timber Lodge or book any service at Refresh Spa with a minimum duration of 30 minutes.